WorkHealth Australia, a regionally-based small business, was preparing for the growth of the business by ensuring their human resources and legal policies and procedures were robust and compliant. Deborah Hunter, CEO, wanted to make sure they could have confidence in their future by ‘making things watertight from an HR and legal perspective. Small business can really fail in this area. We wanted to have policies and procedures that grow as we grow.’
‘We chose Pinnacle People Solutions’ after an initial trial and were impressed with their knowledge and attention to detail, and because they produced results. They just got it done. Industry knowledge and understanding of the nuts and bolts are very important in HR’, said Deborah. ‘When we produce a contract, we want to be certain there are no holes in it, that they are rock solid. It gives my staff and I security.
Pinnacle People Solutions was able to bring a broad knowledge of HR and background in policy development to WorkHealth Australia. ‘It was not a cookie cutter approach. They were willing to come to the practice and attend staff meetings,’ said Deborah. ‘They tailored their approach to the business and were happy to get involved at the level we needed.’
Pinnacle People Solutions consulted with Deborah and staff and presented a range of options. They were strategic practical and problem-solving in their approach. ‘They gave me advice on what might happen, helping me to understand the consequences of my choices so I could make informed decisions.
‘We have gone through extreme growth over the last couple of years,’ said Deborah. ‘PPS gave us the correct advice when we needed it. One of the best pieces of advice PPS gave me was to not hire a future problem in a moment of need.’ Based on the advice, services and policy framework provided, Deborah and the WorkHealth Australia staff are confident that their needs have been clarified, business risk reduced, and the business overall is more robust