Services - Pinnacle People Solutions

Whole of Organisation HR Solutions

We understand that city-based solutions and providers do not automatically understand the unique challenges faced by regionally located business or businesses with significant remote staffing. As specialists in regional and remote business we understand the unique challenges faced when operating in lower population and geographically diverse areas.

We offer ethical and independent advice that is based on developing a comprehensive understanding of your business and partner with you to achieve your goals.

Support is provided on either a project basis or through longer term partnering arrangements.

As a specialist human resource solutions business, we provide high touch personal interaction throughout each step of your project. We take a vested interest in your long-term sustainability, and work closely with your organisation to develop the knowledge and skills you need to effectively operate the people side of your business.

Workforce planning
Succession planning
Talent acquisition, development and management
Performance management
HR coaching, mentoring and advice for you and your line managers
Team Building Programs
HR Training and Education

Specialist Recruitment

Specialising in regional recruitment, we develop a competitive, professional, and refined recruitment strategy. Offering both end-to-end recruitment services that take all of the stress off you, to more tailored support that is built to fit you, your team and your budget; we can tailor our services to meet your needs.

Our recruitment process showcases your business as an employer of choice and is designed to attract the best possible candidates to your position.

We will develop a position description outlining the key selection criteria, skills, qualifications, and competencies required from your ideal employee. This will also become the base from which you can reward, develop, and appraise staff, and should it become necessary, performance manage them. We identify and communicate the messages your business wishes to give about itself, and the role being recruited, throughout the recruitment process.

Our team is responsible for candidate management throughout the search process, providing high touch support for all candidates, including the onboarding and socialisation of the successful recruit. We provide best practice recruitment and offer a recruitment guarantee to all of our clients. We are responsible for candidate management during the search process, including relationship building strategies. We provide high touch support for the successful candidate, including managing the transition and induction into their new role, and we provide high touch support to your business to ensure a successful and smooth transition.

We provide high quality services and offer a recruitment guarantee in our end-to-end services.

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COMPLIANCE, RISK ASSESSMENT & MITIGATION

Employing and managing staff is one of the biggest challenges faced by small business. They are your biggest asset and your greatest risk. As a business owner, you understand that your HR and WHS infrastructure is a vital component of your operations, and a robust and compliant framework adds value to your business.

Pinnacle People Solutions will engage with you in a collaborative way, understanding your business operations and strategic priorities alongside a strong knowledge of and investment in the region in which your business operates.

To help you understand and mitigate your risks, Pinnacle People Solutions can undertake a comprehensive HR and WHS compliance check of your operations. This involves reviewing and analysing the following aspects of your HR and WHS in reference to industry standards and legal obligations:

Employment Contracts, Independent Contractor Agreements and/or Labour Hire Arrangements
Position Descriptions
Policies and procedures (written or unwritten)
Record keeping
HR and WHS processes

Following the compliance checks, Pinnacle People Solutions can help you to update your documentation to ensure that your documentation is up to date, relevant and compliant with industry standards and legal and ethical obligations and assist with communicating the changes to your employees as well as integrating any new policies and procedures into your day to day operations.

The service and safety standards expected by you, your staff and customers alike are supported through professional, exceptional staff. Maintaining a strong culture of excellence and creativity is supported by an effective and tailored HR and WHS framework.

WORKFORCE PLANNING

In a time where we are experiencing unprecedented labour and skill shortages, an aging workforce and competition for employees, taking the time to look at your strategy, structure and people will help your organisation continuation and mitigate skill gaps.

Workforce planning is the process of identifying the capability and capacity of your workforce, to ensure the organisation meets its objections not only now, but in the future.

Assessing key talent in your business will allow you to plan and develop training plans, mentoring programs and nurturing the talent in the organisation. The process will allow you to address inefficiencies and developing solutions to maximise resources.

Partnering with you, Pinnacle People Solutions will review your business plan allowing us to develop a comprehensive workforce planning tool. These tools will focus on providing accurate data so you’re best able to identify gaps to address. We’ll work with you to implement the solutions, and monitor the outcomes to ensure they are creating a successful business outcome.

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PAYROLL SERVICES

Running payroll can be a complex and time-consuming task, and ensuring that it complies with legal requirements can be a daunting challenge. At Pinnacle People Solutions, we offer a range of professional payroll services to support your accuracy and compliance with payroll obligations.

Our suite of services includes:

Outsourcing: Outsourcing your payroll to our qualified in-house experts provides extra peace of mind and frees up your valuable time. Our payroll service is also available for short periods, such as leave coverage.
Review of Payroll System: Our extensive experience with a range of accounting and payroll systems enables us to review your current setup and provide recommendations and detailed instructions to correct any errors.

Payroll Audit: If you’re unsure whether you’ve been paying your staff correctly, our payroll audit can provide a full review of your payroll for a specified period, usually 3-12 months, including superannuation calculations. If errors are found, we can calculate the specific value of under or overpayments and provide advice and communication support on how to correct them with your staff and the tax office.
Superannuation Review: Our experts can review past payslips and payments for a specific period to ensure that the correct calculations have been made for superannuation. We also ensure that contractors are being paid superannuation under Australian tax law, and if there are any errors, we can provide guidance on how to rectify them.
Leave Liability: Our team can help you understand the current annual and long service leave liabilities to your staff and provide advice on how to reduce this liability where appropriate.
BOOT Analysis: We can help simplify your payroll by running scenarios to ensure that your legal obligations are met, including rolling all entitlements into a single hourly rate if it meets the ‘Better Off Overall Test’.

In addition, if you are making staff redundant, our team can provide accurate and comprehensive calculation of termination payments, including redundancy payments, liability, taxation, and superannuation.

With our payroll services, you can be assured of timely and accurate payment of your employees, reducing the risks associated with getting things wrong.

WORKPLACE RELATIONS

At Pinnacle People Solutions, we understand that workplace relations matters can be sensitive and time-sensitive. Our team of experienced professionals offers comprehensive support across a range of workplace relations issues, including;

dealing with employee misconduct, including bullying, harassment and other negative behaviors;
coaching through difficult conversations;
performance management;
workplace change, including restructures;
redundancy and outplacement support;

independent workplace investigations; and
Award and legislative interpretation.

We recognise that dealing with these issues can be challenging, which is why we are committed to providing timely and effective support to help you navigate these situations. We offer no-charge initial consultations to discuss your specific needs and develop a tailored solution to support you in managing these complex matters.

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GENERAL HR SUPPORT

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Sometimes you just need an answer to a quick question or help with a minor issue. We can offer true business partnering in the provision of timely, easily accessible expert advice and fit for purpose solutions.

You can expect us to respond to general telephone and email enquiries within one business day, and we will work with you on urgent enquiries to ensure your organisational needs are met.

Our philosophy for HR support is to build capacity and capability in our clients. Every time we assist, our aim is to build knowledge and skill in you and your staff to understand and handle staffing issues.

Our HR advice and services can be provided to your organisation on an as-required basis, either by hourly rate or contact us for an inclusive quote.

WHS AND INJURY MANAGEMENT

Do you have an employee that has been injured at work? Or have they put in a workers compensation claim following an incident you didn’t know about?

We can assist you with managing workers compensation claims and support you through the return-to-work process.

We can also assist you in identifying the root cause of an incident and work with you to implement preventative strategies to minimise the risk of the same incident happening again. This may include a workplace inspection to identify hazards and possible solutions to ensure you maintain a safe workplace for you, your staff and your clients.

COACHING

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Pinnacle People Solutions offers a range of bespoke coaching programs, from coaching for executives to those wanting to develop or change their careers, or simply come to a crossroads.

Being part of a coaching program, the coach will help an individual understand their goals and advance their career. It creates self awareness, provides critical challenge and support and improved critical thinking skills. The benefits of coaching is two-fold – it will have a lasting impact on individuals and will bring increased engagement and commitment to organisations.

We will work with the individual to create a bespoke program, with defined goals. We’ll use a range of tools that will be specific to the coaching program that will seek to give participant an insight into strengths, values and opportunities for growth.

Being coached by an experienced practitioner, the individual will have confidence instilled in them as they apply learning and changed behaviours during the course of the coaching program.